Material Expertise: We work with a wide range of materials including Aluminum Alloys, Brass, Copper, Stainless Steel, and various Engineering Plastics.
FAQ
A. About Our Products & Capabilities
1. What are your main machining capabilities?
We specialize in precision CNC milling and CNC turning services. We are equipped to handle 3-axis, 4-axis, and 5-axis machining, working with materials like aluminum, brass, stainless steel, and engineering plastics to produce high-tolerance components.
2. What is your standard tolerance?
Our standard machining tolerance is ±0.01 mm. We can achieve tighter tolerances for critical features upon request and based on a design review.
3. Can you machine custom parts from my drawings?
Absolutely. We are an OEM/ODM manufacturer. Simply provide your detailed 2D drawings or 3D CAD models (e.g., STEP, IGES files), and we will manufacture the parts to your exact specifications.
B. About Ordering & Payment
4. What is your MOQ (Minimum Order Quantity)?
We are flexible. We accept both low-volume prototype orders and high-volume production runs. The MOQ can be as low as 1 piece for prototyping, and we offer competitive pricing for mass production.
5. How can I get a quote?
Please send us your drawings, along with information on material, surface treatment, and required quantity. We typically provide a detailed quotation within 1-2 business days.
6. What payment terms do you accept?
We accept T/T (Bank Transfer). A deposit is required to initiate production, with the balance paid before shipment.
C. About Shipping & Logistics
7. How do you handle shipping?
We have extensive experience in international shipping. We can ship samples and small batches via express couriers like DHL/UPS. For large production orders, we arrange sea or air freight based on your needs, with FOB, CIF, or EXW terms available.
8. What is your lead time?
For prototype orders, lead time is typically 7-15 days. For mass production, it depends on the order quantity and complexity, generally ranging from 3-5 weeks. We will provide a precise schedule with your quote.
D. About Quality & After-Sales
9. How do you ensure quality control?
Quality is integral to our process. We perform a First Article Inspection (FAI), in-process checks, and a final random inspection before shipment. We can provide inspection reports and are compliant with ISO 9001 quality management standards.
10. What if I receive defective parts?
We stand behind our quality. If any parts are found to be defective due to our manufacturing process, please notify us within 12 months of delivery with supporting evidence (photos/videos). We will promptly arrange to re-manufacture or repair the defective units.
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